End User Support Engineer I — VIP IT Services

Arch Capital Group Ltd. in Manchester seeks an experienced End User Support specialist to deliver deskside, mobile, telephony and AV assistance. The role requires clear communication and adherence to established IT processes. Office attendance is five days per week.

The ideal candidate will demonstrate strong problem-solving abilities and comprehensive knowledge of Windows, Citrix, VMware, Exchange/Office apps, and ITSM practices, including ticketing and SLA management.

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