Customer Service & Supply Chain Administrator

Customer Service Representative & Supply Chain Administrator

Bizerba (UK) Ltd is looking for a friendly, organised Customer Service Representative & Supply Chain Administrator based in Milton Keynes, Buckinghamshire, United Kingdom. This role ensures customers receive timely, accurate support while keeping supply chain processes running smoothly — a key link between sales, operations and delivery.

Purpose of the role

Provide responsive customer service and day-to-day administration of supply chain activities to maintain high service levels, support order fulfilment and help the business meet commercial objectives.

Key responsibilities

• Handle customer enquiries by phone and email, logging and resolving issues promptly and courteously.
• Process sales orders, enter order data and maintain order records in internal systems.
• Coordinate with purchasing, warehouse and logistics teams to track stock, delivery dates and shortages.
• Raise and manage purchase orders, track supplier acknowledgements and follow up on outstanding items.
• Monitor order status, update customers on progress and elevate exceptions to relevant stakeholders.
• Maintain accurate inventory and shipment documentation and assist with reconciliations.
• Produce routine reports on order volumes, fulfillment metrics and supplier performance.
• Support continuous improvement initiatives to streamline customer service and supply chain processes.

Essential skills and experience

• Previous experience in customer service or supply chain administration, preferably within retail or related sectors.
• Strong verbal and written communication skills with a customer-focused attitude.
• Good numeracy and attention to detail for order processing and record keeping.
• Proficiency with Microsoft Office (especially Excel) and experience using ERP or order management systems.
• Organisational skills with the ability to prioritise multiple tasks and meet deadlines.

Desirable skills and experience

• Experience working with purchasing workflows, stock control and logistics coordination.
• Familiarity with retail supply chain practices or B2B customer service environments.
• Knowledge of data reporting and basic analysis to support decision-making.

Qualifications

• A relevant vocational qualification or equivalent practical experience in customer service, administration or supply chain is advantageous but not mandatory.

What we offer

Working pattern: Full-time, Permanent.

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