Remote Helpdesk Engineer- HVAC / BMS

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a remote Systems Engineer - HVAC/BMS on a permanent basis.

Job Overview:

Provide customers with support based on the customer's technical problems related to their building systems as well as provide on-site and remote technical support to installers, and subcontractors. Responsible for creating control databases and setup control systems based on project specification and/or sales proposal. May be required to perform field start-up and system commissioning tasks.

Principle Duties and Responsibilities

• Performs programming of control applications using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols.
• May be required to perform job-site system checkout, commissioning and testing of control applications, to verify proper operation according to project specifications, sales proposal and design documentation.
• Provides remote technical support to installers and customers. May be asked to provide on-site technical support to installers and customers.
• Performs system analysis and diagnostics. Isolate and troubleshoot problems, take corrective action if possible.
• Answer customer's calls by telephone and/or email to determine the nature of the problem and responds to each situation by assessing customer's needs and provide clear and accurate responses to customer.
• Articulates resolution to a customer's problem clearly both in verbal and written communication. The resolutions must be explained to the customer in a format that is understandable to the customer. Facilitates resolutions that are in the best interest of the customer and ESI
• Isolate and troubleshoot problems, take corrective action if possible.
• Document problem and resolution and report findings back to Account Executive for customer follow-up.
• If required, re-create customer problem in-house for the purpose of testing solutions.
• Prepare accurate paperwork.
• Responsible for keeping the customer and ESI management advised of any outstanding and reoccurring problems with products, services, or customers.
• Communicates regularly suggested improvements to the various communications and interactions with ESI, by the customer.
• Part of an on-call rotation for after hour's response to customer's.

Education

• Required - Associate Degree in HVAC, Electrical or Mechanical, minimum three years industry experience, or minimum one year experience as a Systems Support Representative with Environmental Systems.
• Preferred - Bachelor's Degree in HVAC, Electrical Engineering or Mechanical Engineering

Knowledge

• Experience with control and HVAC systems and their terminology.
• Must possess a thorough knowledge of the use, setup and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at

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