Customer Service Administrator

Customer Service Administrator

Permanent, Full time
Salary: Dependent on experience
Bradford (Euroway) - office based

Objective of the Role

To provide friendly and efficient administrative support to the customer service and sales teams.This is a junior role suited to someone who is organised, accurate and keen to develop their customer service and administration skills within a busy office environment.

The role will involve responding to customer enquiries, processing orders, maintaining accurate records and supporting the smooth day-to-day running of customer service and sales administration activities.

Main tasks

• Sales administration
• Customer service

Responsibilities/ Authority

• Provide helpful and professional customer service by telephone and email
• Respond to customer enquiries and pass more complex queries to the appropriate team member
• Process customer orders and update internal systems accurately
• Maintain accurate customer records, contact details and account information
• Provide basic product, pricing and delivery information, with support from colleagues where needed
• Liaise with internal departments to help progress orders and customer requests
• Monitor shared inboxes and ensure messages are actioned or forwarded appropriately
• Prepare basic customer documentation, forms and reports as required
• Keep accurate notes of customer interactions and any actions taken
• Follow agreed processes and procedures, seeking guidance where required
• Support the wider customer service and sales administration team with general office duties as required

Education

• Good standard of general education or equivalent
• Good standard of numeracy and written and verbal communication

Skills & Experience

Professional Experience

• Some previous customer service, administration, retail, hospitality or office experience would be advantageous
• Previous experience within a manufacturing environment would be advantageous
• Full training will be provided; a positive attitude and willingness to learn are essential

Technical & Specialist Skills

• Basic working knowledge of Microsoft Office, including Word, Excel and Outlook
• Good keyboard and data entry skills with a strong focus on accuracy
• Comfortable learning new computer systems and internal processes
• Able to write clear and professional emails
• Previous experience using an ERP, CRM or order processing system would be helpful but is not essential

Problem Solving & Organisational Skills

• Good attention to detail and accuracy
• Able to organise daily tasks and follow agreed processes
• Willing to ask questions and seek guidance when needed
• Able to work accurately and efficiently within a busy office environment

Personal Attributes

• Friendly, approachable and confident when speaking with customers
• Good verbal and written communication skills
• Reliable, punctual and keen to learn
• Positive team player with a helpful attitudeAble to remain calm and polite when dealing with customer queries
• Good standard of written and spoken English

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