Store Manager - Premium Lifestyle Brand - Gunwharf Quays

If you're an experienced retail leader who loves developing teams, driving performance and delivering an exceptional customer experience, this could be a great next move.

We're looking for a full-time Store Manager to lead, train and inspire a retail team, reporting to the Head of Retail. You'll drive commercial results while ensuring consistently high standards of customer service, product knowledge and store presentation.

What you'll be doing

• Lead the team to deliver excellent customer service and achieve sales, expense and inventory KPIs.
• Run the daily service window, providing in-the-moment coaching and feedback.
• Hold weekly one-to-ones covering KPIs, service, behaviours, goals and development.
• Train and develop the team, creating a continuous-learning culture.
• Maintain visual merchandising and store presentation to brand standards.
• Manage operations, administration, maintenance, Health & Safety and retail compliance.
• Set priorities, delegate effectively and manage short and long-term objectives.
• Communicate key performance issues to the Head of Retail and own your development plan.

What you'll bring

• Strong leadership with a results and customer-focused approach.
• The ability to coach and develop yourself and others.
• An energetic, positive and approachable personality.
• High emotional intelligence and good intuition.
• Pride in delivering high standards while always looking for ways to improve.

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