2nd Line Engineer - up to £40,000 + Bonus - Hybrid

2nd Line IT Support Engineer

Location - Central London - 3 days a week onsite

Salary - £40,000 + Bonus + Benefits

Contract Type - Permanent

Working Hours - 40 hours per week

We are looking for an experienced 2nd Line IT Support Engineer to work with a Managed Service Provider providing technical support to a variety of companies within the finance sector. There is a keen focus on developing skills and career progression for this role through fully funded qualifications so a want to progress technically is required. This role is focusing on developing techniques and skills to become a 3rd line engineer.

You will be working in a team of 5 providing support and handling issues efficiently and professionally to various companies. Day-to-day duties of a 2nd Line IT Support Engineer include resolving tickets, handling issues and escalating where necessary.

Key Technical Requirements for the 2nd Line IT Support Engineer:

• Proficient experience with Office 365
• Knowledge of Microsoft 365
• Skilled using Active Directory and EntraID
• Experience using Intune
• Azure
• Networking
• 1st/2nd Line Experience

Desirable Technical Skills for the 2nd Line IT Support Engineer:

• Experience with Virtualised Environment (VMware or HyperV)
• Knowledge of Mac (iOS)
• Relevant Certifications and Qualification for the required Software
• Successful projects completed using required software

This role as a 2nd Line IT Support Engineer requires an individual with great communication skills and proficient technical accuracy when working under pressure. We also would like an individual with a warm personality who will integrate well into the team dynamic.

2nd Line IT Support Engineer, IT Support Engineer, 2nd Line Engineer, Office 365, O365, AD, Entra ID, Intune, Azure, Networking

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