Customer Supply Coordinator

Hybrid | Full Time | Permanent

About the Role

An exciting opportunity has arisen for a Customer Supply Coordinator to join a busy supply chain operation based in Warwick, UK . The role will take responsibility for order planning, key account fulfilment and delivery coordination , helping to maximise product availability while managing logistics efficiently and cost-effectively.

Working closely with customers, supply sources, logistics providers, sales and finance teams, you will coordinate end-to-end supply requirements and support a high standard of customer service. This position would suit an analytical and commercially minded professional with experience in supply chain planning, order management, logistics or key account support , together with strong Excel skills.

Duties & Responsibilities

• Take ownership of order planning and order management for key customer accounts, using established processes alongside account-specific requirements.
• Coordinate cross-functional activity between customers, supply sources, logistics providers, sales and finance teams to maintain effective order fulfilment.
• Work closely with customers and internal teams to maximise product availability in line with demand, agreed targets and commercial campaigns.
• Use SAP and Microsoft Excel to combine datasets, analyse information and produce accurate internal and external reports.
• Proactively plan and communicate delivery requirements with third-party logistics providers (3PLs) , identifying opportunities to improve availability and logistics efficiency.
• Investigate delivery discrepancies and coordinate appropriate solutions while balancing customer service requirements with operational costs.
• Build productive relationships with internal and external partners while proactively managing customer enquiries through to resolution.
• Support key account performance through strong commercial awareness, effective communication and an understanding of customer requirements.

Education & Skills Required

• Previous relevant experience in supply chain, planning, order management, logistics, key account support or a related business environment , or a relevant educational qualification.
• Supply chain, key account support or business-related education is advantageous, although no specific degree is required.
• Good working knowledge of Microsoft Excel and PowerPoint; experience with Power BI and SAP would be beneficial, but is not essential.
• Strong analytical, problem-solving and critical-thinking skills, with excellent accuracy and attention to detail.
• Confident communication, negotiation and influencing skills, with the ability to build effective relationships with internal teams, customers and external partners.
• Strong organisational and commercial skills, with the ability to prioritise multiple responsibilities, adapt to changing requirements and travel when business needs require it.

Hours: 9:00am - 5:30pm
Location: Leamington Spa.
Working Pattern: Hybrid - 3 days in the office and 2 days working from home, with flexibility.

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