Overview: First Military Recruitment are currently seeking aTransport Coordinatoron behalf of one of our clients. The successful candidate will be responsible for coordinating all customer services requirements specifically related to the Transportdepartment.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
Daily customer confirmations - confirming all deliveries are still required and ensuring there are nosite restrictions. Confirmations are to be complete 48 hours prior to delivery.
Responding to all telephone and email transport customer service queries.
Coordinating all ETA and POD customer responses, ensuring all are linked to relevant orders.
Daily interaction with haulers regarding customer deliveries.
Coordinating redeliveries following turned away orders for both internal and external reasons.
Ensuring that storage charges are applied to all delayed customer orders.
Weekly monitoring of the yard list to ensure goods are delivered to site as quickly as possible.
Daily interaction with transport planning to ensure all deliveries are met to customer satisfaction.
Liaise with aftercare when applicable.
Skills and Qualifications:
Excellent customer service skills.
Team player.
Excellent administration skills.
The ability to solve problems and make decisions, as well as think laterally and offer creativesolutions.
IT literate.
A positive attitude towards continued learning.
Excellent communication skills, both written and verbal.
Strong interpersonal skills and the ability to work well as part of a team, as well as individually
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