We're recruiting an IT Support Analyst to join an established internal IT team. This is a varied, user-facing role supporting colleagues with day-to-day technical issues, service requests and device setup across multiple sites.
You'll be the first point of contact for IT support, taking ownership of tickets from initial diagnosis through to resolution or escalation. It's a good opportunity for someone with service desk experience who enjoys troubleshooting, helping users and developing their technical skills.
What you'll be doing
Responding to IT incidents and service requests by phone, email and through the ticketing system
Troubleshooting Windows devices, Microsoft 365 applications, email and common software issues
Managing user accounts and permissions in Active Directory and Microsoft 365
Configuring and deploying laptops, desktops, mobile devices and printers
Installing software and supporting device updates
Keeping tickets and technical documentation accurate and up to date
Spotting recurring issues and working with the wider IT team on lasting fixes
Providing occasional on-site support at other locations
What we're looking for
Experience in a service desk, desktop support or IT support role
Good working knowledge of Windows and Microsoft 365
Exposure to Active Directory user administrationConfidence troubleshooting hardware, software and access issues
Familiarity with a ticketing system
Clear communication skills and a helpful approach to supporting users
A full UK driving licence and willingness to travel to other sites when needed
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