Prestige Service Advisor | Luxury Brand

Prestig Service Advisor

Pay & Benefits

• Salary: £30,000 – £32,000 basic per annum + realistic commission structure (OTE £36,000+)
• Hours: Monday to Friday, 8:00 AM – 6:00 PM | Saturdays 8:00 AM – 1:00 PM (1 in 3 weekend rotation)
• Perks: Generous holiday allowance, fully funded manufacturer-accredited training, competitive monthly commission scheme, company pension, employee discounts on servicing/parts, and free secure on-site parking
• Career Growth: Direct progression pathways into Senior Service Advisor, Aftersales Management, and Workshop Supervisor roles

About Us

We are a premier, award-winning automotive dealer operating in the Eastbourne area. Known for our modern facilities, high staff retention, and zero-corporate-pressure environment, we pride ourselves on delivering top-tier customer service while providing a supportive, high-energy workplace for our team.

Role Overview

Seeking an enthusiastic, customer-focused Service Advisor / Customer Service Specialist to join our busy aftersales department. In this key role, you will be the main point of contact for our customers, coordinating vehicle repairs, managing workshop bookings, and ensuring a smooth customer journey from handover to payment.

What You Will Be Doing

• Greet customers, process vehicle drop-offs, and handle all appointment bookings, MOT scheduling, and service plan inquiries.
• Maintain clear, proactive communication with customers while their vehicle is in the workshop, providing progress updates and handling payments.
• Create detailed, accurate job cards and manage the booking and allocation of courtesy vehicles.
• Work closely with the workshop mechanics and sales team to identify upselling opportunities, process service extensions, and resolve customer queries smoothly.

Requirements

• Proven background in customer service, retail sales, or automotive aftersales (Service Advisor, Customer Service Advisor, or Front Desk experience preferred).
• Strong computer literacy and confident phone manner; experience with DMS systems (e.g., Kerridge, Key2, Pinewood) is a bonus.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• Full UK driving licence.

Location & Commute

• Base: Eastbourne area (Free secure on-site parking)
• Road Links: Directly accessible via the A22, A27, and A259, providing quick access across East Sussex.
• Public Transport: Close to Eastbourne and Hampden Park mainline train stations, along with regular local bus connections.
• Commutable From: Bexhill, Hailsham, Seaford, Polegate, Pevensey, and Hastings.

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