IT Technician

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Location: UK - Mobile England | Job-ID: | Contract type: Standard | Business Unit: Technicians

Life on the team

Are you passionate about technology and delivering excellent customer service? We're looking for an IT Technician to join our onsite support team in our customer site in Redditch, providing face-to-face technical assistance through a busy TechBar environment.

As an IT Technician, you'll be the first point of contact for end users, resolving a broad range of IT issues and ensuring colleagues can remain productive. You'll work closely with customers and technical teams to provide hands-on support, delivering a positive user experience and high levels of customer satisfaction.

This is an excellent opportunity for someone who enjoys problem solving, working directly with customers, and developing their technical skills across a diverse range of technologies.

What you'll do

• Provide walk-up support to end users through the onsite TechBar service.
• Troubleshoot and resolve desktop, operating system and application-related incidents.
• Provide IT guidance, advice and "how-to" support to users.
• Install, configure and re-install software and applications to resolve incidents and requests.
• Complete software-related service requests in line with agreed service levels.
• Deploy and configure standard desktop and laptop builds.
• Perform image reloads and device rebuilds following hardware or software failure.
• Resolve issues that require physical, hands-on intervention and cannot be addressed remotely.
• Support user onboarding and offboarding activities, including joiners and leavers processes.
• Provide mobile device support and troubleshooting.
• Maintain accurate records of incidents, requests and resolutions.
• Deliver a professional and customer-focused service at all times.

What you'll need

• Previous experience in an IT support, service desk, desktop support or technical support role.
• Strong troubleshooting skills across Windows operating systems, desktop applications and end-user devices.
• Experience supporting software installations, configurations and device deployments.
• Knowledge of Microsoft technologies and standard workplace productivity tools.
• Excellent customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage multiple support requests effectively.
• A proactive approach to problem-solving and continuous improvement.
• Experience supporting mobile devices would be advantageous.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We're a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You'll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you'll be guaranteed an interview, and we're happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!

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