Fortray Global is looking for a desktop or EUC L1 Engineer in Ireland with English B2 proficiency. Our client is a local Irish company, so the candidate must have work authorization in Ireland or a stable visa valid for at least two years. Contract type B2B.
Position Title: Deskside Technician – End User Computing
Responsibilities
Provide onsite support to Authorized Users with operational and technical support, and to meet specified SLAs
Resolve incidents and problems associated with EUC equipment
Perform reactive troubleshooting to identify potential incidents or problems and prevent recurrence
Support Authorized Users in connecting to corporate networks and assist with accessing LAN, WAN, printers, and file services
Provide repair and maintenance for mobile devices
Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and peripherals)
Provide software break/fix services and replacement of non-warranty assets for end users
Provide network printer and scanner connectivity, including IP addressing and TCP/IP configuration
Provide warranty and break/fix support for networked printers and scanners
Configure and support end users on mobile computing platforms
Provide VIP support for equipment including desktop devices, mobile devices, displays, video systems, docking stations, printers, scanners, wireless networking, etc.
Create, change and remove printer configurations and queues according to SLAs
Provide on-site hardware support for general troubleshooting of end user computing technologies
Provide regular, accurate, and timely feedback regarding customer requirements and coordinate with sales, operations, and branch office personnel
Utilize problem management database and systems to track and report on customer calls and requests
Communicate technical information to both technical and non-technical colleagues and customers
Deskside support services as required
Qualifications
Experience: Requires 3 to 5 years of related work experience
Sound knowledge of imaging tools (Ghost, MDT)
Sound knowledge of data backup and recovery tools (USMT)
Installing, upgrading, and migrating to Windows 7/10
Deploying Windows 7/10 in large enterprises
Configuring hardware and applications
Configuring network connectivity
Configuring access to resources
Configuring mobile computing
Monitoring and maintaining systems that run Windows 7/10
Configuring backup and recovery options
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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