Senior Technical Support Engineer

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At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.

Our Commitment

At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too.

If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. We embrace diversity and create what’s right for the world by employing the people who live in it.

At Yunex Traffic, we recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

As a Technical Support Engineer specializing in traffic signal equipment, you will be stationed at our field depot, playing a vital role in providing technical assistance for fault diagnosis, routine maintenance, and installation of a diverse range of traffic signal and ancillary equipment. Your responsibilities will include ensuring the seamless operation of traffic systems, optimizing processes, and spearheading improvement projects to enhance our service delivery.

Responsibilities

• Provide technical support to colleagues on various traffic signal equipment.
• Perform complex fault diagnosis and installation tasks, covering equipment such as CCTV, VMS, wireless communications, routers & traffic signal controller configurations.
• Offer technical expertise to other Technical Support Engineers when necessary, as well as supporting maintenance and installation teams.
• Conduct intricate configuration of traffic signal equipment.
• Commission traffic signaling equipment to ensure proper functionality.
• Be available for standby duty, responding to emergency repairs and out-of-hours service contract requirements.
• Complete mandatory NHSS training requirements successfully.
• Collaborate with Technical Support and Engineering teams in Poole to refine processes and tools used for work execution.
• Initiate and drive improvement projects to optimize operational efficiency.
• Work closely with managers to ensure consistent, high-quality work across the team.
• Implement best practices to address any inconsistencies within the team.
• Coach and mentor other engineers to support their professional development.
• Undertake relevant training to stay updated with new equipment and systems.

Qualifications & Experience

• HNC / ONC / City and Guilds or equivalent experience in electrical engineering.
• Outlook: Cooperative, helpful, proactive, and conscientious.
• Flexibility: Willingness to adapt, learn new tasks confidently, and shift between different activities or work areas.
• Effectiveness: Demonstrated drive, energy, accuracy, and reliability in work performance.
• Teamwork: Commitment to team goals, effective communication, and contribution to high team morale.
• IT Skills: Proficiency with product-specific software and familiarity with MS Office Software.
• Organization: Strong prioritization skills and attention to detail.
• Must hold a full UK Driving License.

Experience

• Experience with National Highway Sector Scheme 8, including competence levels/limitations.
• Previous involvement with a wide array of Intelligent Traffic Systems and specialized knowledge of products/systems, such as configuration and communication systems.
• Prior experience in testing electrical equipment in an industrial setting.
• Track record of involvement in improvement projects and innovation initiatives.

We offer

• Competitive base salary with an annual bonus.
• Continuous training and learning opportunities to support career development.
• 26 days of holiday, increasing up to 29 with length of service.
• 37.5-hour working week plus paid overtime and unsociable hours uplift.
• Excellent pension, with matching contributions up to 10% of pensionable salary.
• Flexible benefits package to suit your personal needs.
• Investment in personal development and support for membership of professional institutions.

About Us

We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world.

We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone.

Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users.

Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.

What else do I need to know?

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