Clerical Officer

Job Overview

An exciting opportunity has arisen for a Clerical Officer to join the Ophthalmology Department within Betsi Cadwaladr University Health Board. The purpose of this role is to provide an efficient, accurate, and comprehensive administrative and reception service to support the delivery of Ophthalmology services. The post holder will be the first point of contact for patients, relatives, carers, healthcare professionals, and other stakeholders, managing telephone enquiries and face-to-face interactions in a professional, courteous, and responsive manner. Working as part of the Ophthalmology Administrative Team, the post holder will support the smooth day-to-day running of the service by undertaking a range of administrative duties, including appointment management, patient record maintenance, clinic preparation, and data entry. The role requires close collaboration with clinical and non-clinical colleagues to ensure a seamless and patient-focused service is delivered across the Ophthalmology Directorate. The successful candidate will demonstrate excellent communication and organisational skills, the ability to prioritise workloads effectively, and a commitment to providing high standards of customer service within a busy healthcare environment.

This post is 37.5 hours per week, working Monday to Friday.

Main duties of the job

To provide comprehensive administrative and clerical support, ensuring the efficient and effective operation of the service.

Undertake general reception duties, acting as the first point of contact for patients, visitors, and staff.

The ability to speak Welsh is essential for this post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents.

Person specification

Essential Criteria

• Educated in English and Maths to GCSE standardard

Desirable criteria

• IT qualification

Essential Criteria

• Previous clerical /administration experience
• Experience of working within a busy office

Desirable criteria

• Knowledge of NHS processes.
• Understanding of NHS systems such as WPAS and I-Fit

Essential Criteria

• Ability to work to strict deadlines and prioritise tasks with minimal supervision
• Enthusiastic, confident with a positive attitude.

Desirable criteria

• NVQ Level 2 or equivalent in relevant Administration or Customer Services

Essential Criteria

• Welsh Speaker level 3

Desirable criteria

• Experience of providing reception services in a busy office or healthcare environment.

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