Receptionist

Main area Area Central Community Services Grade Band 2 Contract Permanent: Monday to Friday Hours Full time - 37.5 hours per week (Monday to Friday 08:30 - 16:30) Job ref 050-AC W

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Llandudno Town Llandudno Salary £26,300 per annum Salary period Yearly Closing 15/10/ :59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and "Proud to Lead" competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The ability to speak Welsh is essential for this post

We are looking for a friendly, welcoming and organisedBand 2 Administrative Receptionist to join our Bone Densitometry Unit in Llandudno .

As the first point of contact for patients and visitors to the department, you will play an important role in creating a positive and reassuring experience. You will provide a professional and compassionate reception service, welcoming patients, answering enquiries and supporting the smooth running of the department.

Working closely alongside our clerical and clinical teams , you will undertake a range of administrative and reception duties, including managing appointments, maintaining accurate patient records, dealing with telephone and face-to-face enquiries, and supporting the day-to‑day organisation of the service.

The successful candidate will have excellent communication and interpersonal skills, a professional and approachable manner, and the ability to work effectively as part of a busy multidisciplinary team. Good organisational skills, attention to detail and a commitment to providing high-quality patient care are essential.

Main duties of the job

Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team
Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies

Working for our organisation

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

Maintaining and monitoring the appointment and IT systems

Inputting patient clinic outcome into WPAS (Patient Administration System)
Taking messages and passing on information
Computer data entry/data allocation and collation; processing and recording information in accordance with Health Board procedures
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Provide clerical assistance to staff as required from time to time, including word/data processing, photocopying, scanning and updating statistical information as required

Scanning documents as and when required

Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.

This job description is not an exhaustive task list, but reflects the main areas of responsibility and authority of the post

Qualifications and Knowledge

GCSE’S C and above in English and Maths or equivalent experience.
NVQ Level 2 in Administration or equivalent experience.
IT qualification or equivalent level of experience using Microsoft packages
RSA/OCR Level 2 or equivalent experience
ECDL
AMSPAR-City & Guilds Level 3

Experience

Experience of using a computer system (e.g. GP clinical IT system)
Previous experience of working in a reception/office environment
Experience of working with the general public

skills and Attributes

Ability to input information onto a computer system with accuracy
Ability to work in a busy environment, and deal with a number of different tasks simultaneously
Ability to communicate tactfully with patients
Ability to resolve issues 'on the spot' using own judgement
Ability to multitask in a busy office environment
An understanding of confidentiality involved with post
Welsh Speaker

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

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