Customer Care Specialist - Optics & Patient Experience

ZEISS is seeking a Customer Care Advisor for our Birmingham office. You will be the first point of contact for customers, delivering high-quality experiences across telephone, email, live chat and other channels.

The role focuses on prompt query resolution, first-contact resolution where possible, and close collaboration with colleagues to ensure patient customers receive exceptional support. The position emphasizes a proactive, customer-centric approach, strong time management, and the ability

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