Customer Service Coordinator

Customer Service Coordinator

Banbury | £30,000 - £33,000 + salary review after 6 months | Full-time, Permanent

We're looking for a Customer Service Coordinator to join an established engineering business in Banbury, working within its busy UK Spares team.

Working closely with the Customer Service Lead, you'll support customers from initial enquiry through to delivery, processing quotations and orders while coordinating with suppliers and teams across the business. You'll also get involved in purchasing, stock and logistics, making this a great opportunity for someone who enjoys variety and wants to broaden their experience.

Key responsibilities:

• Managing customer enquiries and communications
• Identifying spare parts, preparing quotations and processing customer orders
• Processing invoices, credit notes, returns and account administration
• Managing backorders and helping ensure orders are delivered correctly
• Supporting purchasing, stock replenishment and inventory activities
• Arranging and tracking customer shipments and resolving delivery issues
• Supporting freight, customs and import documentation
• Working with colleagues across the Spares team to support processes and continuous improvement

We're looking for:

• Previous customer service and order processing experience
• Strong organisational skills with excellent attention to detail
• Confident communication skills and the ability to work effectively with customers, suppliers and colleagues
• Strong IT skills, including Microsoft Office
• A proactive, customer-focused approach with the ability to manage multiple tasks and priorities

Experience within manufacturing or engineering, inventory management, logistics or purchasing would be beneficial but isn't essential.Sage or SAP experience would also be advantageous.

What's in it for you?

• £30,000 - £33,000, plus a salary review after 6 months
• 25 days' annual leave plus bank holidays
• 5% employer pension contribution, matched by 5% employee contribution
• Health cash plan

Monday-Friday, 8:30am-5pm | Banbury | Fully on-site with flexitime available

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