Customer Service Coordinator

Customer Service CoordinatorBanbury | 30,000 - 33,000 + Salary Review After 6 Months | Full Time | Permanent

Are you a highly organised and customer-focused professional looking for a varied role where no two days are the same? We are recruiting for a Customer Service Coordinator to join a busy and supportive team, providing essential support across customer service, order processing, logistics, inventory and purchasing activities.
This is an excellent opportunity to join a growing business where you can further develop your skills and gain exposure to multiple areas of the operation.
The RoleWorking closely with the Customer Service Lead, you will play a key role in ensuring customer enquiries, quotations, orders and deliveries are managed efficiently and accurately. You will act as a central point of contact for customers while supporting inventory management, logistics coordination and general departmental administration.
Key Responsibilities

• Managing customer enquiries and communications.
• Preparing quotations and processing customer orders.
• Processing invoices, credit notes and returns.
• Monitoring and managing backorders.
• Coordinating deliveries and resolving shipment issues.
• Supporting inventory and purchasing activities.
• Assisting with stock administration and stock accuracy.
• Preparing freight, customs and import documentation.
• Maintaining shipment and transport records.
• Supporting continuous improvement initiatives and departmental processes.
• Providing support and cover for colleagues when required.

About YouTo be successful in this role, you will have:

• Previous customer service experience.
• Experience processing customer orders.
• Strong organisational skills and excellent attention to detail.
• Excellent communication skills with the ability to build relationships with customers, suppliers and colleagues.
• Strong IT skills, including Microsoft Office.
• The ability to manage multiple tasks and priorities effectively.
• A proactive and customer-focused approach.

Desirable Experience

• Experience within a manufacturing or engineering environment.
• Inventory management experience.
• Knowledge of logistics, distribution or purchasing processes.
• Experience using Sage and/or SAP.

What's on Offer?

• Salary of 30,000 - 33,000 , dependent on experience.
• Salary review after 6 months.
• Permanent, full-time position.
• Flexitime available.
• Supportive team environment.
• Opportunity to develop your skills across customer service, logistics, inventory and purchasing functions.
• Genuine long-term career development opportunities.

If you are an organised, detail-oriented individual who enjoys providing excellent customer service and thrives in a fast-paced environment, we'd love to hear from you.
Apply today to be considered.

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