A service orientated company based in Stevenage are now looking to recruit an experienced Customer Service Advisor to join their busy team for a minimum of 3 months. Working Monday to Friday 9am to 5pm.
Customer Service Advisor Benefits Offered
£14.36 per hour plus holiday pay
28 days holiday including bank holidays
Intensive company training
This is a longer-term temporary opportunity with scope to progress internally
Customer Service Advisor - Job Overview
Receiving a high volume of calls on a daily basis
Delivering excellent customer service on every call
Using multiple systems to update records and find relevant information to pass to the customer
Taking ownership of each call to ensure customer queries are resolved efficiently
Coordinate responses
Effectively questioning customers and communicating effectively to ensure the root cause of the query/problem is answered
Adapting your personal style on every call to suit the needs of the customer
Ensuring compliance is met and standards achieved on a daily basis
Dealing with all higher-level customer queries/complaints
Customer Service Advisor - Skills & Experience Required
Previous customer service experience
Experience of working in a call centre environment would be desirable but not essential
Strong PC skills including databases and all Microsoft programmes
Proven ability to communicate with people at different levels
Customer focussed, with empathy for customer problems and a real desire to help people on a daily basis
Able to commit to a role for a minimum of 3 months
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.