We are seeking an experienced Personal Injury Case Handler to join our client's claimant injury department. The successful candidate will manage a diverse caseload involving a variety of injury claims, including those involving vulnerable road users and minor to moderate head injuries. This role requires a combination of office and home working, with 2 days per week spent in our clients Bristol office.
PLEASE NOTE: MUST HAVE LITIGATION/PERSONAL INJURY EXPERIENCE AND BE ABLE TO CARRY A CASELOAD INDEPENDENTLY TO APPLY FOR THIS ROLE.
Day-to-day of the role
- Efficiently and effectively manage your own caseload of personal injury claims.
- Pursue claims up to a value of £25,000.00 through and outside of the MOJ Portal, including pre and post litigation stages, making full use of our case management system.
- Comply fully with agreed service standards.
- Communicate with clients, insurers, expert witnesses, and solicitors.
- Attend and participate in weekly risk assessment meetings.
- Manage client expectations and effectively deal with any complaints that arise in line with company policy.
- Perform any other duties as required.
Required Skills & Qualifications
- Experience handling a claimant injury caseload.
- Working knowledge of MOJ Portal processes.
- Experience pursuing claims allocated to the Fast Track.
- Experience of litigation including the issue of proceedings, complying with Court Directions through to Trial.
- Knowledge of a Case Management System.
- Ability to work to strict Service Level Agreements.
- Technical proficiency in claims handling including litigation.
- Excellent written and verbal communication skills.
- Ability to analyse and research legal issues.
- Ability to organise and prioritise work.
- Ability to work as part of a team.
- Law degree, CILEx, or equivalent qualification desirable but not essential.
Benefits
- Excellent annual leave & welfare benefits.
- Health cash plan & gym/lifestyle benefits.
- Work-life balance & dress for your day.
- People-focused recognition & referral schemes.
- Development & routes to qualification.
- Diversity & sustainability initiatives.
A successful offer of employment is subject to a basic credit check and a basic DBS check.
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