Customer Service Advisor

Customer Service Advisor

Location: Christchurch, Dorset

Position: Full-Time, Permanent

Hours: Monday – Friday (Shifts between 8:00am – 6:15pm), plus 1 in 6 Saturdays (with a day off in lieu during the week)

Salary: £27,000 – £28,000 per annum

About the Opportunity

We are recruiting on behalf of a leading specialist financial services provider based in central Christchurch. Widely recognised for their supportive workplace culture, structured career development, and excellent employee perks, they are seeking empathetic Customer Service Advisors to join their customer support team.

In this role, you will act as a reassuring point of contact for customers navigating complex or sensitive policy enquiries. Balancing empathy with attention to detail, you will guide customers through internal processes, evaluate policy terms, and deliver fair, prompt resolutions.

Full onboarding and comprehensive training are provided from day one, making this an ideal platform to build a long-term career within financial services and customer operations.

Key Responsibilities

• Customer Support & Guidance: Serve as a compassionate first point of contact, guiding policyholders step-by-step through their case enquiries.
• Policy Evaluation & Resolution: Review customer documentation against policy terms and conditions, making prompt, fair assessment decisions and explaining outcomes clearly.
• Information Verification: Ensure accurate data cross-referencing and coordinate with external partners or underwriting teams where appropriate.
• Query & Dispute Management: Handle customer questions and case disputes constructively, aiming for positive, professional outcomes.
• Administration & Compliance: Maintain accurate digital records, prioritise daily caseloads, and ensure full adherence to regulatory standards.

What We Are Looking For

We are seeking positive, empathetic individuals who bring strong communication skills and a genuine desire to assist others during challenging circumstances.

Key Attributes & Experience:

• Customer-Facing Experience: Background in customer service, contact centre environments, telephony support, or retail administration is desirable.
• Empathy & Communication: Outstanding verbal and written communication skills with the ability to listen actively and handle sensitive conversations calmly.
• Problem-Solving Ability: A practical, proactive approach to evaluating information and resolving customer enquiries efficiently.
• Organisation & IT Literacy: Confident using computer systems and managing daily task workloads accurately.

What the Business Offers

Our client provides an exceptional reward and benefits package designed to support health, wellbeing, and financial security:

• Health & Wellbeing Perks: Free Health Cash Plan, mental health support, and wellness initiatives.
• Generous Insurance Discounts: Exclusive discounts on personal motor and home insurance policies.
• Retail & Lifestyle Rewards: Access to a high-street rewards scheme offering discounts across major retailers and leisure brands.
• Career Growth: Clear progression pathways, ongoing coaching, and continuous learning opportunities.
• Great Workplace Culture: Join a friendly, supportive team in modern Christchurch offices with regular social events and team incentives.

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