IT Support Technician

Our client is seeking a motivated and enthusiastic 1st Line IT Support Technician to join their growing IT team. This is an excellent opportunity for someone looking to develop their career in IT within a supportive environment where training, learning, and progression are actively encouraged.

Key Responsibilities

• Provide first-line technical support across a range of IT services, troubleshooting and resolving user issues.
• Log, prioritise, and manage support requests through the IT ticketing system.
• Escalate complex technical issues to senior IT team members when required.
• Build, configure, repair, and deploy IT equipment including desktops, laptops, and mobile devices.
• Install, maintain, and update operating systems and software applications.
• Support Microsoft 365, Active Directory, endpoint management, remote access technologies, and basic networking environments.
• Manage user accounts, passwords, access permissions, MFA, onboarding, and offboarding activities.
• Maintain internal documentation and knowledge base articles.
• Assist with identifying opportunities to improve systems and processes.
• Build positive working relationships with users at all levels of technical ability.
• Participate in occasional Saturday morning support cover and out-of-hours work when required.
• Travel to multiple sites across the UK as necessary.

Essential Skills & Experience

• Degree in IT or a related discipline, or equivalent practical experience.
• Knowledge of Microsoft 365 and Active Directory.
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
• Awareness of cybersecurity best practices.
• Strong communication skills with the ability to explain technical issues clearly.
• Excellent problem‑solving skills and attention to detail.
• Genuine interest in technology and willingness to learn.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Full UK driving licence.

Desirable Skills

• Experience using IT ticketing systems and remote support tools.
• Knowledge of hardware deployment and network cabling.
• Understanding of backup and disaster recovery procedures.
• Basic Linux operating system knowledge.
• Exposure to cloud-based technologies.
• Familiarity with virtualisation platforms such as VMware.
• Previous experience within the automotive sector.

What's On Offer?

• Competitive salary and pension scheme.
• Ongoing training and professional development opportunities.
• Clear career progression pathways.
• Supportive and collaborative working environment.
• Exposure to a wide range of technologies and systems.
• Opportunity to gain hands‑on experience across a multi‑site business.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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