An excellent opportunity has arisen in our Mitcham office to join ourIT Department as aIT Support Technician . This is a great opportunity for someone with hands-on IT support experience who enjoys problem-solving, supporting users and working across a varied IT environment.
Main duties and responsibilities will include:
Providing 1st and 2nd line technical support to colleagues
Diagnosing hardware, software, network and printer issues
Setting up new users, accounts and permissions
Managing employee IT onboarding and offboarding
Supporting Microsoft 365, including Outlook, Teams, OneDrive, Word and Excel
Managing Windows and mobile devices using Microsoft Intune
Troubleshooting Wi-Fi, VPN, DNS and DHCP connectivity issues
Maintaining laptops, desktops, printers and meeting room technology
Supporting server, storage and backup administration
Assisting with cybersecurity, MFA, endpoint protection and Cyber Essentials compliance
Maintaining IT equipment and software licence inventories
Supporting IT projects, hardware refreshes and Microsoft 365 deployments
Creating and maintaining technical documentation and user guides
CRL is committed to ensure that our staff maximises their potential through learning and development and provide a range of training opportunities.
CRL is an Equal Opportunities employer.
Experience required
Experience supporting Windows 11 and Microsoft 365
Experience with Active Directory, Microsoft Entra ID and Microsoft Intune
Understanding of TCP/IP networking, DNS, DHCP, VPNs and Wi-Fi
Experience with hardware troubleshooting and PC builds
Familiarity with remote support software and IT ticketing systems
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to prioritise workloads and manage multiple support requests
Full UK driving licence
In return we offer
Competitive and regularly reviewed salary
Contributory pension scheme, of up to 7%
Your professional institution fees covered by us
Private Health Care
Life Assurance 4 x Salary
26 days holiday rising to 28 days (plus bank holidays)
3 days paid leave per year to participate in community projects
Comprehensive employee assistance plan
Help towards evening class / hobby allowance £150 per academic year
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