Castle Trust Bank is recruiting a Collections Agent for Omni Capital Retail Finance in Basingstoke. You will support customers in financial difficulty, provide empathetic forbearance solutions and manage end-to-end journey to ensure fair, compliant outcomes.
You will handle telephony queues, outbound calls, emails, live chat, and apply forbearance options, escalating when needed. The role is based in our Basingstoke office, 5 days a week, with a competitive salary and benefits.
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