Collections Advisor

Customer-focused collections | Supportive financial services environment | Meaningful customer impact | Manchester
£30,000 per annum + discretionary company bonus

Are you an experienced Collections Agent who can provide empathy to all customers?

This is an opportunity to join an excellent business, helping customers experiencing financial difficulty find realistic and sustainable solutions. You’ll manage your own caseload while working collaboratively with specialist teams to deliver fair, positive customer outcomes.

What’s on offer for this Collections Advisor role:
£30,000 per annum, plus discretionary company bonus
25 days’ holiday, rising to 28 days after three years, plus bank holidays
Private medical insurance and health cash plan
5% employer pension contribution
Enhanced family leave and paid sick leave
Employee discounts and free office refreshmentsThe role
Handling inbound and outbound collections conversations with empathy, professionalism and sound judgement.
Understanding individual customer circumstances and agree appropriate, sustainable payment arrangements.
Managing a personal caseload, ensuring all actions, follow-ups and records are accurate and completed on time.
Identifying, document and escalate customer, conduct and operational risks where required.
Working closely with specialist teams to support vulnerable customers and continually improve outcomes.About you
Previous experience in Collections, Recoveries, Payment Support, Arrears or a comparable regulated customer-service environment.
Comfortable supporting customers in financial difficulty and identifying suitable repayment solutions.
Experience in completing Income and Expenditures
A responsible, empathetic and detail-focused approach to customer communication.If you’d like to explore the opportunity please contact Fintelligent for a confidential discussion.

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