Client and Sales Support

Client & Sales Support Administrator

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

Location: Alton, Hampshire (GU34)

Hours: Monday to Friday, 7:30am – 5:00pm (Office Based)

Salary: £32,(Apply online only) – £34,(Apply online only) per annum

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About Conquip Engineering Group

Conquip Engineering Group is a leading UK manufacturer, delivering innovative equipment and solutions to the construction and infrastructure sectors. Renowned for quality and exceptional service, we support some of the UK’s largest projects through our expanding network of depots and dedicated teams.

Role Overview

We are seeking a proactive, detail-oriented Client & Sales Support Administrator to join our expanding team in Alton. This dynamic, hands-on role is pivotal in ensuring customer expectations are consistently met and exceeded. You will manage sales order processing, coordinate with depots and transport teams, and ensure timely, complete deliveries. Acting as a key liaison between clients and internal teams, you will help maintain seamless and efficient operations across the business.

Key Responsibilities

• Sales Order Processing:
• Accurately process sales orders using InspHire software
• Issue prompt and professional order confirmations
• Pre-qualify deliveries with site contacts to ensure readiness
• Provide clients with clear, regular, and timely delivery updates
• Raise proforma invoices and efficiently manage card payment processing
• Coordinate bespoke design approvals with the Mechanical Design team
• Manage custom livery requirements in liaison with the Marketing department
• Customer Engagement:
• Serve as the primary point of contact for purchase enquiries
• Respond promptly and professionally to general queries
• Operational Coordination:
• Collaborate closely with depots and transport teams to ensure seamless order fulfilment
• Ensure all orders are processed accurately and within agreed time frames

Key Performance Indicators

• Error-free and efficient processing of orders and work flows
• Deliveries completed in full, on time, and meeting client expectations
• Clear and effective communication with operational teams
• Consistently uphold a positive and professional image of the Conquip brand

Person Specification

Skills

• Strong teamwork and collaborative abilities
• Excellent organisation and planning skills
• Clear, confident, and professional communication
• Effective time management and prioritisation

Personal Attributes

• Ability to work efficiently under pressure and meet deadlines
• High attention to detail and commitment to accuracy
• Positive, proactive, and solution-focused mindset
• Strong work ethic with a “can-do” attitude

Alignment with Conquip’s five Core Values

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