Medical Receptionist

Birmingham Source: WhatJobs

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We are a passionate and patient-focused team committed to delivering high-quality care in a supportive and inclusive environment. This role offers the opportunity to make a real difference to our local community while working alongside experienced professionals who value collaboration, innovation, and personal development. Were looking for someone who is motivated, compassionate, and ready to grow. In return, we offer a welcoming team, opportunities for training and progression, and a chance to be part of a service that puts people at the heart of everything we do. If you're looking for a role where youll be supported, challenged, and appreciatedthis is the place for you. As a GP Practice Receptionist, you will be the first point of contact for patientsboth in person and over the phoneproviding a professional, friendly, and efficient service. Your main responsibilities will include booking and cancelling appointments, managing patient enquiries, processing repeat prescription requests, and handling sensitive information with confidentiality. You will also be responsible for registering new patients, updating records, scanning and filing documents, and supporting the clinical and admin teams to ensure the smooth day-to-day running of the practice. Experience using EMIS or the ability to quickly learn clinical systems is essential. This is a busy and rewarding role that requires excellent communication skills, attention to detail, strong IT skills, and the ability to remain calm under pressure.

Main Duties and Responsibilities

Greet patients and visitors in a professional and welcoming manner
Answer telephone calls promptly and efficiently, dealing with patient queries or directing them appropriately
Book, amend, and cancel appointments using EMIS clinical system
Register new patients and update patient details as needed
Process repeat prescription requests and liaise with clinical staff when needed
Maintain patient confidentiality at all times
Scan, file, and manage incoming documents and patient correspondence
Monitor and respond to practice emails and tasks
Support clinicians and management with administrative tasks
Maintain a clean and organised reception area
Work collaboratively with the wider team to ensure excellent patient care
Be flexible to cover shifts during staff absences, sickness, or annual leave where possible
Excellent communication and interpersonal skills
Confident in using computers and clinical systems (EMIS experience desirable)
Ability to work well under pressure and manage multiple tasks
High attention to detail and accuracy
Friendly, professional, and calm manner
Strong team player with a proactive attitude
Commitment to maintaining confidentiality