Medical Receptionist - Inverkeithing Medical...

5 Friary Court Inverkeithing Fife KY11 1NU

Inverkeithing Medical Group is a busy and well-established GP practice located in both Inverkeithing and Dalgety Bay, Fife. We are committed to providing high-quality healthcare to our community and are currently seeking a friendly, professional, and organised Medical Receptionist to join our team of Reception Staff.

The post is based at our Inverkeithing site but you will be expected to be available to work at both our branches in Dalgety Bay and Inverkeithing. You will work 24 hours per week over Monday - Friday but must have flexibility to cover other staff absences between 7am starts and 6pm finishes

As a Medical Receptionist, you will be much more than just a person that answers the phone. You are first point of contact for patients visiting or calling the practice. You will play a key role in ensuring the smooth day-to-day running of the practice by managing appointments, patient queries, navigating patients to appropriate services and supporting administrative duties. You will be an ambassador for the Practice in promoting a welcoming and supportive health provider.

Key Responsibilities:

• Greeting and assisting patients in a friendly and professional manner.
• Answering phone calls and responding to patient queries.
• Managing appointments, including booking, rescheduling, and cancellations.
• Updating and maintaining patient records on our practice management system.
• Ensuring that all administrative tasks are completed efficiently.
• Handling patient requests for prescriptions, test results, and other services.
• Supporting the clinical team with any additional administrative tasks as required.

As the first point of contact for patients this role requires someone who is confident dealing with the public and possesses excellent communication skills, interpersonal skills and competent IT skills. You must also be highly motivated, enthusiastic and able to prioritise your workload. You will represent the Practice to the highest standard.

Examples of sphere of responsibility:

• Booking appointments by telephone or face to face
• Handling and dealing with patient prescription requests
• Entering patients details onto clinical IT systems
• Directing people where to go within the Practice and advising patients on other healthcare agencies
• Booking patients in when attending for appointments
• Answering queries from patients and other staff members
• Filing and handling of patients clinical documents
• Following up on patients and clinician requests
• Photocopying and scanning of documentsMaintaining confidentiality
• Is aware of practice protocols and policies

Skills & Experience Required:

• Previous experience in a medical or healthcare setting is preferred, but not essential.
• Strong communication skills with the ability to remain calm under pressure.
• Excellent organisational skills and attention to detail.
• Ability to work both independently and as part of a team.
• Being the first point of contact for our patients at Inverkeithing Medical Practice. This role requires someone who is confident in dealing with the public and has excellent communication and interpersonal skills as well as competent IT skills. You must be highly motivated, able to use initiative and work under pressure. Above all we are looking for someone who enjoys being part of a large team and wants to make a difference. We are a fun and sociable team!
• Proficient in using computer systems and practice management software (training can be provided).
• A professional and compassionate approach to patient care.

Why Join Us?

• Be part of a friendly, supportive, and dedicated team.
• Opportunity to develop your skills in a healthcare setting.
• Competitive salary and benefits.
• A chance to make a positive impact on the local community.

It is essential you are a self motivated and enthusiastic team worker with a willingness to learn. You will be supported in your role by our reception supervisor and practice manager to ensure you receive all the training to develop in this role.

You can also pop in for a look round, a chat and a coffee to see if you think we'd be the right fit for you! Give me a phone on

NB - we are unable to offer visa sponsorship so eligibility to work in the UK is a requirement of the position. Due to the high volume of applications if you have not been invited to interview your application should be considered unsuccessful at this time.

Contract Type: Permanent

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