Customer Deductions Assistant

Working Hours: 20 hours per week (9am-2pm Monday-Thursday)

An exciting opportunity has become available for a Customer Deductions Assistant to support the day-to-day operation of the Accounts Receivable and Customer Deductions functions across the global Mayborn Group.

The purpose of the role is to provide accurate and efficient administrative and transactional support to the Customer Deductions team, helping to ensure customer disputes are effectively managed, repayments are tracked, records are maintained, and accounts are regularly reconciled and cleaned up.

The role will primarily support dispute management activities for key customers across several regions including UK, US and Europe.

What You Will Be Doing

• Maintain accurate and up-to-date records of customer price and shortage disputes, ensuring all claims are tracked through to resolution.
• Raise appeals against customer disputes where appropriate and monitor progress to resolution.
• Track repayments relating to customer disputes and ensure outstanding amounts are followed up and accurately recorded.
• Complete monthly customer account clean-up activities, identifying and resolving disputes.
• Maintain and reconcile customer price and shortage dispute records, ensuring customer deductions are accurately recorded.
• Maintain UK and US debit note reports, ensuring they are accurate and updated on a weekly basis.
• Track repayments and credit notes against debit notes, following up outstanding items and highlighting issues where appropriate.
• Assist with reconciliations and investigations into customer deductions, identifying discrepancies and ensuring records are kept accurate.
• Provide general administrative and transactional support to the Customer Deductions team.
• Assist with month-end activities, reporting and account reviews in line with the Group reporting timetable.

What Skills and Experience You'll Need to Ace This Job:

• Previous experience in a finance administration, Accounts Receivable, Sales Ledger, Credit Control, Customer Deductions, or similar finance role.
• Strong attention to detail with a high level of accuracy with financial data and records.
• Good working knowledge of Microsoft Excel and other Microsoft Office applications.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to prioritise workload and meet weekly and monthly deadlines.
• Analytical and methodical approach to investigating discrepancies and resolving issues.
• Ability to manage multiple tasks across different customers and business units with minimal supervision.
• Comfortable working with finance systems, customer portals and large volumes of data.
• Previous experience dealing with customer deductions, disputes, debit notes or credit notes would be advantageous.
• A proactive attitude with a willingness to learn and continuously improve processes.
• Ability to work collaboratively as part of a team while also taking ownership of individual responsibilities.

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