Technical Customer Support Coordinator

Technical Customer Support Coordinator
Basildon | Full Time | Temporary until March 2027 | Hybrid

We are seeking a proactive and organised Technical Customer Support Coordinator to join a busy Customer Service Technical Support Team, providing administrative, reporting and customer service support across Technical Support and Parts Distribution. This is a full time temporary position offering a varied role within a fast-paced and collaborative environment.

Key Responsibilities:

• Provide administrative support to the Technical Support & Parts Distribution Teams.
• Create KPI reports, analyse trends and identify improvement opportunities.
• Develop and maintain dashboards and performance reports.
• Manage and analyse data, ensuring accuracy and consistency.
• Monitor recall campaigns and provide weekly updates to management.
• Follow up on quality reports and coordinate updates with production teams.
• Manage dealer core returns and ensure outstanding payments are processed.
• Manage back-orders, stuck orders and late dispatches.
• Resolve finance invoice queries with dealers and internal teams.
• Prepare, maintain and distribute daily Excel reports.
• Manage delivery and collection queries between dealers and carriers.
• Liaise with Technical Support, Parts, Logistics, Sales and dealer network teams.

Ideal Candidate:

• Previous customer service, administration or technical support experience.
• Strong Microsoft Office skills, particularly Excel.
• Experience using Qlik Sense and/or DMS systems is desirable.
• Experience with data management and analysis.
• Excellent written and verbal communication skills.
• Strong B2B customer service skills.
• Proactive, self-motivated and confident working under pressure.
• Able to work independently and as part of a team.
• Strong attention to detail and organisational skills.
• Basic understanding of the automotive industry.

Job Details:

• Full-time Temporary until March 2027
• Monday–Friday 37.5 hours a week
• Office based with hybrid working (on site on a Tuesday)
• Fast-paced and varied working environment
• Collaborative and supportive team
• Opportunity for continuous learning and development

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