Medical Receptionist

About the Role

Woolpit Health Centre is looking for a friendly, reliable and motivated Medical Receptionist to join our busy and dedicated practice team to work on a part-time basis for 30 hours per week. You will be working a variable shift pattern between 8am - 6.30pm.

Available Working Patterns:Post 1 and 2

• Monday: 13:00–18:30
• Tuesday: 08:00–13:00
• Wednesday: 08:00–13:00
• Thursday: 13:00–18:30
• Friday: 08:00–18:00 (30 or 60‑minute break)

• Monday: 08:00–13:00
• Tuesday: 13:00–18:00
• Wednesday: 13:00–18:00
• Thursday: 08:00–18:30 (30 or 60‑minute break)
• Friday: 08:00–13:00

Flexibility is essential for this role as the successful candidate will be required to adjust their working hours in line with service demands, including covering shifts at short notice when necessary.

This is a key role within the practice, offering an excellent opportunity to make a positive difference to patients while supporting the smooth and efficient running of our day-to-day services.

Duties will include:

• Ensuring that an effective and efficient reception service is provided to patients and any other visitors to the practice
• Dealing with all general enquiries and explain surgery procedures
• Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition
• Booking, amending and cancelling patient’s appointments, ensuring optimum efficiently of the appointment system
• Monitoring and processing online requests via Anima alongside the duty GPs
• Receiving and recording requests for home visits, ensuring clinicians have the necessary paperwork
• Opening up/locking up of practice premises and maintaining security
• Processing and distributing incoming and outgoing mail
• Taking messages accurately and pass on information

For further details, please see job description attached.

About the Candidate

To be considered for this position, you will require the following;

• GCSE Maths and English Grade 4-9/A-C or equivalent
• Experience working with the general public
• Previous healthcare or NHS administration experience, as well as those with strong transferable skills
• Excellent communication abilities and a genuine commitment to delivering high-quality patient care
• Clear and polite telephone manner
• Good interpersonal skills
• Experience within a busy customer-facing environment will also be valued

About Us

Based in the Suffolk village of Woolpit, the Health Centre aims to provide: the type of care that we would expect for ourselves and our own families.

We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.

We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.

Our 5 GP partners and 7 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.

Benefits of working for Woolpit Health Centre include:

• Attractive rates of pay with annual pay review (not agenda for change)
• Regular one-to-ones to aid good communication
• Generous annual leave entitlement
• Voluntary overtime when available
• Plenty of training opportunitiesMembership of the NHS contributory pension scheme including:
• The NHS Pension Scheme is a defined benefits scheme
• Life insurance
• Family benefits including an adult dependants pension and children’s pension
• Ill health benefits
• 20% employer contribution
• Free uniform
• Option of NHS discount and Blue Light Card for retail/dining/holidays etc

We are proud to have received a ‘Good’ rating across all areas of the Practice following our CQC inspection in January 2026.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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