Inbound Helpdesk Advisor — First‑Time Customer Care

Ian Williams Ltd. in Birmingham seeks an Inbound Customer Service Advisor to join the National Helpdesk (iwhub).

You will handle high volume inbound calls from social housing clients and residents, delivering first-class service to resolve maintenance queries efficiently. The role offers a competitive salary of £28,583 for a 37.5-hour week, monthly bonuses, profit share, generous annual leave, pension contributions up to 5%, and benefits including life insurance and ongoing training.

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