Ian Williams Ltd. in Birmingham is seeking an Inbound Customer Service Advisor to join our National Helpdesk (iwhub).
You will handle high-volume inbound calls regarding repairs and maintenance from residents and social housing clients, delivering first-class service within SLAs and KPIs. Based in our Birmingham office, you will input accurate notes, support dispatch with the right information, and contribute to daily KPI reports while enjoying a competitive salary and benefits package including
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You must have the right to work in the UK for this role and no visa/sponsorships can be offered
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