Receptionist / Administrator

Location: Gorcott Hill, Alcester Road, Redditch, Worcestershire, B98 9EP
Hours: 27.5 hours per week, Monday to Friday, either 8.30am to 2pm or 9.00am to 2.30pm
Salary: £18,562.50 per annum (pro rata based on 27.5 hours), with a full-time equivalent of £27,000 based on 40 hours
Annual leave: 28 days per annum (full-time equivalent), including your entitlement to public / bank holidays
Pension: We operate an auto enrolment pension scheme at statutory rate, where applicable

About Us

Arden Bridge Services is an independent garage established in 2005, providing servicing, repairs and maintenance for all makes and models of vehicles.

We pride ourselves on delivering the technical expertise and professional standards you would expect from a main dealer with the friendly, personal service of an independent garage. Thanks to our reputation for quality workmanship and excellent customer care, much of our business comes from repeat customers and word of mouth recommendations.

As our business continues to grow, we are looking for an organised, friendly, and professional Receptionist / Administrator to join our team and support the day-to-day running of our busy garage.

The Role

This is a varied role combining reception, customer service, and administration duties. You will be the first point of contact for customers, helping to ensure the smooth operation of the office and supporting the wider team with administrative tasks.

While experience within a garage or automotive environment would be advantageous, it is not essential, as full training will be provided to the right candidate.

Key Responsibilities

Reception & Customer Service

• Greet customers and provide a professional and welcoming first impression
• Answer incoming calls, take messages, and direct enquiries appropriately
• Manage and respond to customer emails promptly and professionally
• Take messages and ensure enquiries are passed to the relevant team member
• Assist customers with appointments, bookings, and general enquiries
• Assist with customer vehicle collections and drop-offs where required

Administration Duties

• Create and maintain accurate records and documentation for workshop bookings
• Produce customer quotations, estimates and any other customer paperwork
• Generate invoices and process customer payments
• Maintain and update the appointment diary, ensuring appointments are scheduled efficiently
• Order vehicle parts and source the most cost-effective suppliers while maintaining quality and availability
• Monitor and set up WhatsApp groups to assist with communication and workflow management

General Office & Operational Support

• Carry out day-to-day administrative duties to support the smooth running of the business
• Maintain the reception and customer waiting area, ensuring it remains clean, professional, and fully stocked
• Assist with holiday records and other routine office administration
• Support the workshop team with administrative and operational tasks as required

Person Specification

• Excellent customer service and communication skills
• Strong organisational skills with the ability to prioritise workload effectively
• Good IT skills and experience using office systems
• Ability to work independently and as part of a team
• Ability to prioritise workload and manage multiple tasksA positive, professional, and reliable approach to work
• Full UK driving licence
• Experience in a receptionist, administrator, customer service, or office support role
• Experience working within a garage, automotive, or motor trade environment
• Familiarity with booking systems, invoicing, or office administration processes

What We Offer

• Full training and ongoing support
• Friendly and supportive working environment
• Discounted car services for close family
• Varied and interesting role with responsibility, autonomy, and opportunities to develop new skills
• The chance to become a valued and integral member of a growing local business

Contract type

Permanent

£18,562.50 per annum (pro rata based on 27.5 hours) with a full-time equivalent of £27,000 based on 40 hours.

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