The Customer Service primary task is to support customers and distributors by phone and e-mail and provide the best possible service across markets. The CSC's main areas are:
United Kingdom and Ireland
In close cooperation with the external Sales Team, Marketing and Supply Chain to ensure a high standard of quality customer service.
Order processing with focus on the customers need, yet within the processes/agreements made by the company.
Support and follow up on marketing/external sales initiatives to expand the market share.
To contribute with good team spirit helping across markets and tasks within the Customer Service area
Key responsibilities
Order Processing
Processing customer orders
Make sure data is correct & according to company processes. (Prices, delivery addresses, delivery dates etc.)
Close cooperation with supply chain & distribution tracking performance
Customer Contact
Respond to customer requests.
Customer guidance to solution (phone, mail, live chat)
Customer Master Data
Keep data updated and in alignment with customer contracts.
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