Customer Service / Sales Support Team Leader

Customer Service / Sales Support Team Leader

Location: East Leeds - office based role

Salary: £30-40,000

Benefits: Outstanding holidays

About the Role

We're looking for a Customer Service/ Sales Support Team Leader to support daily operations - processing orders, managing customer enquiries, coordinating deliveries, and keeping our systems accurate. You'll be the link between customers, couriers and internal teams, ensuring requests are handled efficiently and communication runs smoothly.

What You'll Be Doing

Responding to customer queries by phone and email, resolving service requests professionally and promptly
Processing and correcting customer, project and partner orders, maintaining accurate records
Liaising with couriers on deliveries, re-deliveries and damage reporting
Managing customer service cases and project queries through to resolution
Chasing deliveries and keeping customers updated
Raising RMAs, processing credits, and submitting courier claims
Maintaining accurate CRM and ERP records
Creating quotations and processing pro-forma payments
Supporting the team of two and holiday meetings, conducting training/coaching

What We're Looking For

Strong communication and customer service skills
Some line management experience
Experience of working in Manufacturing or FMCG
Good organisational and time management ability
Attention to detail and data accuracy
Competence with CRM and order processing systemsPlease click apply or email (url removed)

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

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