Customer Services Administrator 12 month FTC

Customer Services Administrator 12 month FTC

Broughton, United Kingdom | Posted on 13/02/2026

Customer Services Administrator - 12 month FTC initially

Salary £27,810

Office basedChester

Pension matchedup to 10%

Annual bonus upto £2,600 per annum

Monday to Friday - 8.30-4.30 or 9.30-5.30pm on a rota basis

Do you thrive in a fast-paced environment where no two days are the same?

We’re looking for a proactive and driven Customer Service Administrator to become the first point of contact for our B2B customers, ensuring every interaction reflects the highest standards of service and professionalism

This is a pivotal role within the business, where you’ll play a key part in building strong customer relationships while supporting operational excellence.

The role

As the first point of contact for customer queries, you’ll manage a high volume of inbound interactions across phone, live chat, and case management systems. You’ll provide first-line support, resolve issues efficiently, and elevate where necessary — always keeping the customer experience front of mind.

You’ll also develop a strong understanding of multiple product portfolios, enabling you to guide confidently and support business customers with accuracy and professionalism.

What you'll be doing

• Acting as the first point of contact for B2B customer enquiries
• Providing Level 1 support across phone, live chat, and case management platforms
• Managing high inbound call volumes while maintaining service quality
• Accurately updating and maintaining customer data within the CRM system
• Confidently discussing product portfolios across multiple brands
• Troubleshooting and resolving customer queries effectively
• Handling complaints in line with regulatory standards and internal procedures
• Working towards individual and team KPIs and service targets
• Supporting and training customers where required

Requirements

What skills, attributes and experience will you need?

• Previous contact centre or telephone-based customer service experience
• Experience using a CRM system ideally
• Excellent administration skills and attention to detail
• Positive mindset, enjoys dealing with customers
• Able to multitask
• Calm and solution focused when handling complaints

Why you'll want to join this company?

• Be part of a collaborative and supportive team
• Opportunity to develop your skills across multiple products and brands
• A role where your impact on customer experience truly matters
• Clear performance targets and opportunities to grow

If you’re someone who enjoys problem-solving, thrives under pressure, and takes pride in delivering outstanding customer service — we’d love to hear from you.

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