Receptionist

Barnstaple Source: WhatJobs

£14 - £15 an hour depending on…

A fantastic opportunity to work in our INDEPENDENT, family run private dental practice with excellent patients demand. Our aim is to provide patients with high quality dentistry in a friendly, relaxed and professional environment. You will work closely with highly experienced Dentists and support staff, in modern new facilities, using expert software.

We are looking for a receptionist to join our private dental practice in the centre of Barnstaple. Experience from a dental practice would be a bonus but it is not essential. You are an enthusiastic and customer centre person who is passionate about their profession, conscientious, polite, organised, punctual, computer literate and has the highest of communication skills. Successful candidates will have the ability to scale-up problems into smaller problems and scale-down into solutions.

Devon Dentists is a brand new dental practice in the centre of Barnstaple, a coastal town with culture at its heart, brimming with history and experiences to enjoy,

Our Principal Dentist Matthew had a dream of bringing the values and ideals of family dentistry into the corporate dental world.

Concentrating on helping and supporting the local community with professional dental services we take pride in delivering quality and affordable dentistry.

By joining us, with beautiful locations close by, you’ll find a great work life balance. We have a supportive culture, where respect for each other is a given and we offer excellent support which will help you to establish and develop your career. Joining us, you really will become part of our family. We will help you to take your career to the next level, with our ongoing training and the help of our support staff.

Our offer:

£14 - £15 an hour depending on experience with future pay rise

Permanent, full-time or part-time position

Bonuses & incentives for long term employees including sick pay scheme

Discretionary Free dental treatments for yourself and discount for immediate family members

Access to excellent premises to develop your career

A supportive and welcoming environment where teamwork makes the dream work

Annual BLS & AED training to all staff

On-going support and the opportunity for personal and professional development

Central location with access to a range of amenities and public transport

Newly refurbished historical building with 6 new surgeries, a decontamination room, large waiting area, a spacious staff room with kitchen and other facilities

You will work closely with a team of professionals to ensure that all patients receive the best possible care in a welcoming and comfortable environment

Dedicated, friendly, loyal and hardworking support team

Support while relocating to the area from another location (within UK or overseas)

DBS check will be required

Uniform provided

Your responsibilities:

Meeting and greeting patients, providing a great first impression
Booking and amending appointments in an efficient and accurate manner
Answering incoming calls
Updating patient details and records
Answering and dealing with patient email enquires
Supporting Practice Management and clinical team with the smooth running of the practice
Making patients aware of dental services we offer
Handling payments and carrying out end of day cashing up
Accessing sensitive information whilst maintaining patient confidentiality
Liaising with dental laboratories, dentists and other third parties to ensure smooth running of the practice
Printing Day Lists
Keeping reception area and desk clean and tidy
Ordering Reception and Office Stationery
Franking/sending of mail
Handling feedbacks and complaints
Maintain a friendly and professional demeanour to provide excellent patient care
Identify opportunities for improvement and collaborate with the team to implement positive changes
Keeping up with best practices, new technologies and innovations in the field of dentistry
Performing training
Ensuring strict adherence to clinical and safety protocols by the dental team
Demonstrate a sound understanding of Care Quality Commission (CQC) compliance (training will be provided)

Your skills and qualities:

Experienced with iSmile software (not essential, training will be provided for the right candidate)
Superb attention to detail and ability to multi-task and forward plan
Exhibit the ability to remain composed and professional in a fast-paced environment
Ability to scale-up problems into smaller problems and scale-down into solutions
Motivated, ethical person with strong commitment to providing high-quality patient care
Demonstrate a personable, highly motivated, friendly, flexible, mature, punctual, reliable and organised nature
Committed to ongoing professional development / willing to learn
Strong attention to detail and a commitment to maintaining high standards of care
Ability to work effectively as part of a team while also being self-motivated
Real pride and passion for what you do
Well presented and hard working
Caring and compassionate personality & positive attitude
Punctual
Excellent spoken and written English
Authorisation to work in the UK (required)
Good references