Would you like to join the Carriage Works Team?
We are looking for a Full Time Receptionist to join friendly our team of forty-three. We are an independent award-winning mixed NHS and private practice. Excellent Hygienist, therapist, and support staff with a great working environment. We provide general dentistry, advanced restorative, implants, anterior alignment orthodontics, endodontics, periodontics, facial aesthetics and conscious sedation.
Purpose of job
As a member of our reception team, you will be responsible for a huge part of the patient journey. As first point of contact you will be providing a first-class patient experience either over the phone or in person – your positive input and top rate customer service is crucial. You will be joining a busy reception team of five, you will be responsible for arranging appointments and taking care of all communication with patients by telephone, email, and letter. Your contribution and experience will be paramount as you will be the key link between patient and clinician and will be crucial to the ongoing success and development of our expanding practice.
Attributes and experience
- Reception and administration experience essential (Dental or medical preferred)
- We can offer you a great working environment with a highly competitive salary with benefits and the chance to be a part of a thriving team
Qualifications and knowledge
- Dental or medical reception experience although full training will be provided
- Experience using Exact SOE
Skills and attributes
- Friendly, dependable, and willing to learn new skills
- Organised with excellent co-ordination skills
- Able to work flexibly with others in a busy team environment
- Able to work on their own initiative
- Able to organise and manage their own patient diary and plan ahead
- Excellent communication skills that can be used within the practice but also to be used when communicating with laboratories and suppliers
- Efficient time management and ability to prioritise effectively
- Confident with IT
- Good knowledge of dental abbreviation and terminology
Personal qualities and attributes
- The ability and personality to build a rapport with our patients
- Thrive when working as part of a team
- Motivated and enthusiastic about providing a high standard of patient care
- Professional and approachable when dealing with colleagues
- Remain positive and professional in stressful situations
- Treats others how they would like to be treated
- Punctual, trustworthy, and dependable
Job duties
- To maintain strict patient confidentiality at all times
- To always uphold the practices core values
Benefits
- Desire to further their career and gain further qualifications and experiences
- Discounted dental treatment for family members
- Discounted facial aesthetic treatments
- Fully funded team events at least twice a year
- Friendly, experienced, and supportive working environment
- Increased holiday entitlement after a period of service
- GDC and Indemnity fees paid- applicable to qualified dental nurses
- Fully funded training and uniform included
- Company pension
- Team fitness classes available with personal trainer
- Sports massage sessions
- Sick pay after 2 years’ service
Job Type: Full-time
Salary: From £10.50 per hour
Schedule
Experience
- Dental/Medical Receptionist: 1 year (preferred)
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