Helpdesk Operator - Planner

Craigavon Source: WhatJobs
£13.45 p/h

Shift Pattern: Monday-Friday, 9am-5pm

Pay Rate: £13.45 p/h

What is in it for you?

  • A competitive salary
  • A friendly and supportive team
  • Training, career development & progression
  • Overtime opportunities
  • A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
  • Free on-site parking

Job Description:

  • Communicating with Fire and Security Engineers / Regional service Managers
  • Emails & Call handling
  • Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS
  • Meeting Service Levels (SLAs)
  • Following management instructions
  • Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries
  • Data Inputting
  • Working as part of a large team
  • Processing and maintaining customer records
  • Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required

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Full job description from WhatJobs. Apply for this role →

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