PFX planner

Job Title: PFX planner (Fire extingusher)

Shift Pattern: Monday - Friday 9am - 5pm

Hourly Pay Rate: £13.45

Location: Mitie | Mitec, 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY

This role is site based only.

What is in it for you?

• A friendly and supportive team
• Training, career development & progression
• A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
• Free on-site parking

Job Description:

Communicating with PFX Engineers / Regional Service Managers

Emails & Call handling

Overseeing & Scheduling Engineer workload up to 30 days in advance via Cash

Raising permits for shopping centres.

Liaising with the client to ensure all scheduled visits take place as planned.

Meeting Service Levels (SLAs)

Following management instructions

Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries

Data Inputting

Working as part of a large team

Processing and maintaining customer records

Ensuring all call outs logged have correct information within C4W – ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required

Essential

Applicants must have a 5-year checkable history.

Confident using Microsoft Office, including:

• Excel
• Word
• Outlook

You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.

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