Customer Service Representative

Bolton Source: WhatJobs

£25,056 per Annum full time equivalent.

Customer Service Representative
Administration Bolton Fixed Term Contract Aug 21, 2026

Customer Service Representative / Technical Support Administrator

Location: Bolton, BL6 (Office-Based)

Hours: Monday to Friday, 9:00 am – 5:30 pm (1-hour lunch)

Contract: 6 or 12 month Fixed Term Contract

Salary: £25,056 per Annum full time equivalent.

If you’re proactive, well-organised, and passionate about delivering outstanding customer service, this could be the perfect opportunity for you! You’ll thrive in a fast-paced office environment while supporting both clients and field agents to ensure seamless service delivery.

About the Role

As an essential part of our operations team, you will manage communications, support field-based colleagues, and contribute to the smooth running of our service processes. This varied role requires strong communication skills, excellent attention to detail, and the ability to work independently.

Key Responsibilities

Handle inbound and outbound telephone calls professionally
Deliver exceptional customer service and build strong client relationships
Manage, log, and escape initial complaints appropriately
Process incoming correspondence, including letters and emails
Allocate tasks to field agents and liaise with the Field Force team
Maintain accurate client account records and data entry
Produce clear, high-quality written communications
Monitor diaries and follow up on outstanding reviews
Ensure compliance with GDPR, ISO Quality & Security Systems, and company policies
Meet internal and external service level agreements (SLAs)
Achieve performance targets and quality audit standards

Skills & Experience

Strong verbal and written communication skills
Confident and professional telephone manner
Proficient in IT systems with accurate data entry abilities
Excellent organisational and time management skills
Previous office-based administration experience
Ability to understand and action written instructions effectively
Complaint-handling experience
Knowledge of EWIS processes (desirable)
Financial awareness and strong problem-solving skills

Personal Attributes

Punctual and reliable
Smart and professional appearance
Positive team player
Committed to personal development and continuous improvement

We’re proud to share thatExamWorks UK has once again achievedLevel 3 Disability Confident Leader status , reaffirming our commitment to inclusion and accessibility.

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