Housekeeping Supervisor

City of Westminster Source: WhatJobs

£41,500 package inclusive of base…

As a Housekeeping Supervisor, you will be responsible for overseeing daily housekeeping operations on assigned floors, ensuring guest rooms and public areas are maintained to the highest Four Seasons standards. You will lead, support, and coordinate Room Attendants and Porters, providing guidance and supervision to ensure work is completed efficiently, safely, and consistently. This is a hands on leadership role, requiring strong attention to detail, organisation, and a genuine passion for service. What you will do

Supervise and allocate daily work for Room Attendants and Porters on assigned floors
Ensure guest rooms, corridors, stairwells, and service areas are clean, well presented, and maintained to Four Seasons standards
Conduct room inspections and follow up on quality and maintenance issues
Support training, onboarding, and coaching of Housekeeping team members
Maintain accurate records and communicate effectively with Housekeeping leadership and other departments
Respond to guest requests and concerns promptly and professionally
Uphold health, safety, and security standards at all times
Lead by example, promoting a positive, respectful, and professional working environment

Qualifications

One to two years’ experience in a similar Housekeeping supervisory role
Strong communication skills and a good command of written and spoken English
Excellent attention to detail and organisational skills
High standards of personal presentation and professionalism
A guest focused attitude with the ability to anticipate needs and go the extra mile
Ability to motivate and support a diverse team
Flexibility to work a variety of shifts including weekends and public holidays
Legal Right to Work in the UK

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London's famous sights.

At Four Seasons, we believe exceptional guest experiences are created through immaculate standards, teamwork, and genuine care. Our Housekeeping team plays a vital role in ensuring every space reflects the elegance and attention to detail our guests expect.

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

Benefits

£41,500 package inclusive of base salary and service charge
Structured 40 hour working week
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
Bupa Dental Cover or Bupa Cash Plan
Enhanced maternity and paternity pay
Uniform with complimentary professional dry cleaning
Season Ticket Loan and Cycle to Work scheme
Access to Stream for greater pay flexibility and discounts
Employee recognition programmes including monthly awards and events
Annual themed team events plus regular social, charitable, and sporting activities

Build your career with Four Seasons Four Seasons Hotel London at Park Lane offers a supportive, professional environment where Housekeeping leaders are valued, developed, and encouraged to grow.

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