Hotel Assistant Manager

London Source: WhatJobs

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About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Hotel Assistant Manager

Four Seasons Hotel London at Park Lane

At Four Seasons, exceptional guest experiences are built through genuine care, attention to detail, and world class service. As a Hotel Assistant Manager, you will play a key role in ensuring our guests receive seamless, personalised experiences while supporting the smooth operation of the hotel.

Four Seasons Hotel London at Park Lane is seeking a Hotel Assistant Manager to join our Front Office leadership team. This is an exciting opportunity for a hospitality professional who thrives in a guest facing leadership role and enjoys taking ownership of hotel operations.

The role

As Hotel Assistant Manager, you will support and lead the day to day operation of the hotel, ensuring exceptional guest experiences and smooth operational delivery across all departments.

Acting as one of the senior leaders on property, you will oversee guest arrivals and departures, support operational teams, manage service recovery situations, and drive service excellence throughout the guest journey. You will also participate in the hotel’s Duty Manager programme and play a key role in maintaining a safe, secure, and welcoming environment.

What you will do

Lead and support Front Office operations, including Reception, Guest Services, Concierge, and Communications
Ensure a seamless and personalised arrival and departure experience for all guests
Act as the primary point of contact for guest concerns, service recovery, and operational escalations
Support and coach team members, driving engagement and performance
Monitor daily operations to ensure exceptional service standards are consistently achieved
Maintain strong communication across all hotel departments to ensure operational excellence
Work closely with Housekeeping, Engineering, Security, Food and Beverage, and other departments to support guest satisfaction
Support Duty Manager coverage and represent hotel leadership when required
Maintain health, safety, security, and emergency procedures throughout the hotel
Assist with special projects, VIP arrivals, and operational initiatives as required

What we are looking for

Previous experience in a supervisory or management Front Office role within a luxury hotel environment
Strong Front Office knowledge with an understanding of wider hotel operations
Excellent leadership and team development skills
Exceptional guest service and problem solving abilities
Strong communication skills with fluent spoken and written English
Ability to make decisions confidently and effectively in a fast paced environment
Professional presentation and a genuine passion for hospitality
Experience with Opera PMS
Flexibility to work a variety of shifts, including occasional overnight coverage
Right to Work in the UK

What to expect

Full time position based on a 40 hour working week
Primarily daytime shifts across a rotating schedule
Flexibility required across mornings, evenings, weekends, public holidays, and occasional overnight coverage

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

£51,000 annual package inclusive of base salary and service charge
Structured 40 hour working week
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
Bupa Dental Cover or Bupa Cash Plan
Enhanced maternity and paternity pay
Uniform with complimentary professional dry cleaning from day one
Season Ticket Loan and Cycle to Work scheme available
Access to Stream for greater pay flexibility and discounts
Employee recognition programmes including monthly awards and events
Annual themed team events plus regular social, charitable, and sporting activities

Help lead the guest experience at Four Seasons

If you are a confident hospitality leader who enjoys developing people, supporting hotel operations, and delivering exceptional guest experiences, we would love to hear from you.