One Stop - Customer Service Assistant

Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will be working in a fast paced retail environment where no day is the same, delivering excellent customer service and supporting store operations.

Responsibilities

• Provide excellent customer service, know your customers, and serve them with passion and pride.
• Encourage customer feedback through surveys and on-the-job coaching to improve service.
• Work across all store areas including tills, replenishment, online activities, vending, and stock routines to meet customer needs.
• Apply training to work safely and contribute to a safe store environment.
• Participate in seasonal, community, and charity events to create an inclusive atmosphere.
• Understand store performance and collaborate to deliver value and profit.
• Represent the store values, make everyone feel welcome, and follow policies.
• Clock in and out to ensure accurate pay for hours worked; maintain safety by following procedures and using safety equipment where available.
• Follow the Think 25 policy when serving age-restricted products.
• Respond quickly to assistance calls on self-service checkouts and explain actions to customers.
• Maintain a clean, tidy, and organized environment with clear aisles.
• Occasionally run the shift in the absence of the Shift Leader or Store Manager.
• Follow all training to keep yourself, others, and the store safe and compliant.

Special Considerations

• If the store has a Post Office Local, duties may include day-to-day post office operations and you may be required to pass a Post Office Financial and criminal conviction background check; if checks fail, the job offer may be withdrawn.

What’s in it for you?

One Stop is committed to making everyday life easier for customers with a wide range of quality products, great value, and friendly service. As part of the Tesco Group, One Stop combines large organisation benefits with a neighbourhood store feel. We’re passionate about creating a welcoming environment for customers and colleagues and welcome enthusiastic individuals to join our growing team.

Flexible Working

We welcome conversations about flexible working to support different life circumstances and commitments.

One Stop Benefits

We value our colleagues and offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. Benefits may differ from those at Tesco.*

Diversity & Inclusion

We are an inclusive workplace that values diverse backgrounds and experiences. Disability Confident Leader (Level 3) status; reasonable adjustments throughout recruitment; accessibility support information is available. We encourage you to learn more about our networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other
• Industries
• Retail

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