One Stop - Customer Service Assistant

Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• Know and serve customers with passion and pride, delivering great natural service.
• Actively encourage customers to provide feedback on their shopping trip through completing the “have your say” survey.
• Work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of customers.
• Apply training to ensure work is carried out safely.
• Take part in seasonal, community and charity events to create a great inclusive atmosphere.
• Be knowledgeable about the store’s performance and understand the part you play to deliver profit.
• Be yourself, live the company values, make everyone feel welcome and follow policies.
• Clock in and out at the start and end of each shift to ensure accurate pay for hours worked.
• Follow security procedures and wear safety equipment where available to keep yourself, colleagues, and customers safe.
• Follow the Think 25 policy when serving age-restricted products to all customers.
• Respond quickly to assistance calls or interventions on self-service checkouts and explain actions to the customer.
• Work in a clean, tidy and organized manner with aisles kept clear of congestion.
• May be required to run the shift in the absence of the Shift Leader and Store Manager at certain times.
• Follow all training to keep yourself, others and the store safe and compliant.
• If the store has a Post Office Local, duties will include day-to-day Post Office operations and you may be required to undertake a Post Office Financial and criminal conviction background check; if these checks fail, the job offer may be withdrawn.

What’s in it for you? (Benefits)

One Stop is committed to making everyday life easier for customers with a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the local neighbourhood feel. We are committed to creating a welcoming environment for both customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others are going through life-changing moments. Discuss how we can support you during the application process.

One Stop Benefits

At One Stop, we value our colleagues and offer a wide range of benefits. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Community Involvement

Being part of the community is at the heart of One Stop. We support local charities and groups and partner with national organisations. We’ve raised funds and donated meals through partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Our colleagues have opportunities to contribute to community activities through volunteering and fundraising.

Diversity & Inclusion at One Stop

We are an inclusive workplace that celebrates diverse backgrounds and experiences. We are Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process to ensure fair opportunities. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

For more information about accessibility support and our networks, please refer to the Careers page.

One Stop reserves the right to withdraw the vacancy before closing date if a suitable candidate is found earlier. Applicants are encouraged to apply promptly.

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