Outreach Recovery Worker

Hours: 37 hours per week, Monday–Friday 9:00am–5:00pm Contract: Permanent Location: Barrow-in-Furness (92–96 Duke Street, LA14 1RD), with travel throughout Barrow and surrounding areas to deliver outreach support within local communities. Salary: £25,877.80 - £34,240 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

We’re looking for an Outreach Recovery Worker to join our Recovery Steps Cumbria team based in Barrow-in-Furness. This is a rewarding opportunity to make a real difference in people’s lives, supporting individuals throughout their recovery journey and helping them access the services they need to achieve positive, lasting change. Working across Barrow and the surrounding communities, you’ll provide outreach support to individuals who may be vulnerable, marginalised, or finding it difficult to engage with treatment and recovery services. Managing your own caseload, you’ll build trusting relationships, deliver person‑centred interventions, and help people overcome barriers to accessing support. This is a varied role that combines both independent and team‑based working. You’ll collaborate closely with colleagues and partner agencies, including housing providers, healthcare professionals, and criminal justice services, to ensure individuals receive holistic support tailored to their needs. No two days are the same. While the role can involve supporting people with complex needs and encouraging ongoing engagement with recovery programmes, it also offers the opportunity to see the genuine impact of your work as individuals progress towards healthier, more stable lives.

About You

You’ll be passionate about supporting others, resilient in your approach, and committed to helping people achieve positive outcomes. You’ll be comfortable working in a fast‑paced environment, managing your own workload, and building rapport with individuals who may be difficult to engage.

You will:

• Hold an NVQ Level 3 in Health & Social Care (or equivalent), or be willing to work towards it
• Have a good understanding of substance misuse and the challenges individuals may face in accessing support
• Be confident managing a caseload and supporting people with complex needs
• Have excellent communication and relationship‑building skills
• Be able to work effectively both independently and as part of a wider team
• Be willing to work flexibly within community settings, including occasional late evening work when required

Experience within outreach services, drug and alcohol support, mental health, housing, social care, or related fields would be advantageous, although we welcome applicants with transferable skills and a genuine desire to support others. Due to the nature of the role, a full UK driving licence and access to a vehicle is essential.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family‑friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer.

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team:

Closing Date:

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.

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