Clinical Customer Service Advisor

Clinical Customer Service Advisor

Are you passionate about making a difference in healthcare and enjoy building strong customer relationships? This is your chance to join a cutting‑edge company as a Clinical Customer Service Advisor, where your skills and dedication will truly impact lives. You will play a vital role supporting clients and ensuring smooth communication with orders, all within a supportive and forward‑thinking environment.

Responsibilities

• Act as the primary contact for customers, providing expert support and guidance to ensure their needs are met efficiently and professionally.
• Manage customer enquiries promptly, accurately, and with a proactive approach, helping to build trust and loyalty.
• Coordinate orders and liaise with laboratories to track testing progress, supporting the overall operational flow.
• Maintain detailed records using Excel and other systems, ensuring data accuracy and compliance with quality standards.
• Assist with the onboarding of new clients and provide ongoing support to foster long‑term relationships.
• Collaborate with internal teams to ensure customer satisfaction and continuous service improvements.
• Support the implementation and optimisation of order management systems to streamline processes.

Rewards

• Competitive salary up to £32,000, with eligibility for an annual target bonus.
• 25 days of holiday plus an extra day for your birthday, plus bank holidays.
• Hybrid working arrangement with a minimum of 3 days on‑site.
• Comprehensive benefits package, including private medical insurance, a health & wellbeing app, life assurance, and group income protection.
• Enhanced pension scheme with a total contribution of 8%.
• Free parking.
• Supportive team environment dedicated to professional development and well‑being.

Experience Essentials

• Extensive experience in a customer‑facing, consultative role within a clinical or healthcare setting.
• Life sciences degree or similar scientific qualification is highly advantageous.
• Proficiency with Excel and PowerPoint; experience with order management systems is a plus.
• Flexible, highly organised, and comfortable working independently.
• Positive, proactive approach and excellent communication skills.

Location

Based in Oxford. The role offers a hybrid working model with a minimum of three days on site, and easy access via public transport and free parking.

Company

Our client is a leading global scientific organisation committed to transforming healthcare.

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