Property Assistant

Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, we have an exciting opportunity to join our Factoring Services department as a Property Assistant.

The Property Assistant plays a key role in delivering a high-quality property management service to approximately 2,700 homeowners on behalf of Queens Cross Factoring Ltd. Working as part of a small, supportive team, you will help ensure customers receive a responsive, professional, and efficient service by coordinating repairs, supporting estate management activities, carrying out property inspections, monitoring insurance claims, and responding to customer enquiries.

This is a varied, fast-paced, customer-facing role involving regular contact with homeowners, contractors, and other stakeholders. The successful candidate will have excellent organisational and communication skills, the ability to manage competing priorities, and a strong customer-first approach to delivering responsive, high-quality service.

Key Responsibilities

• Deliver a responsive, professional property management service by managing enquiries from homeowners, commercial tenants, contractors, and other stakeholders.
• Coordinate reactive repairs, maintenance, and insurance claims, ensuring work is progressed efficiently and customers are kept informed throughout.
• Carry out estate, property, and pre- and post-repair inspections to maintain high standards across factored and commercial properties.
• Maintain accurate records and complete administrative tasks in line with organisational procedures, policies, and health and safety requirements.
• Work collaboratively with colleagues, customers, and contractors to deliver high-quality, customer-focused services and support the effective operation of the Factoring Services team.

Essential Criteria

• Experience working in a busy, customer-focused environment, managing a varied workload and competing priorities.
• Experience coordinating repairs, maintenance, or property-related services.
• Excellent communication and interpersonal skills, with the ability to build positive relationships and communicate confidently in person, by telephone, and in writing.
• Strong organisational skills, attention to detail, and the ability to prioritise work to meet deadlines.
• A proactive, solution-focused approach with sound judgement and the ability to work independently and as part of a team.
• Good IT skills, including Microsoft Office, and experience maintaining accurate records and using business systems.
• Basic knowledge of property maintenance, building construction, or related health and safety requirements.

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