Customer Service & Repairs Administrator

Salary: £12.71+ (depending on experience)

Location: Glasgow

Work pattern: Fully onsite - Monday to Friday

Position

Customer Service and Repairs Administrator – Glasgow Store (Buchanan Street or Silverburn)

Job Responsibilities

• Support the branch management team, review and analyse store performance in repairs and special orders targets
• Ensure merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
• Handle banking and Monday end‑of‑week returns, including all monies banked and cash reconciliation invoices and accounts from the store
• Conduct daily stock counts for audit purposes
• Oversee stock control, supervising all goods in and out of the branch and preparing stock totes for dispatch
• Tackle customer calls for repairs and special orders and process these accordingly
• Establish and maintain productive working relationships within the team to contribute to a positive atmosphere within the store
• Manage all other administrative duties required for the branch
• Maintain a high level of 'Cut Above' customer service by opening each interaction with a natural approach, putting the customer at ease, and building relationships

Requirements

• Experience in a commercially‑focused (preferably retail) administrator role
• Skilled in Microsoft Office suite
• Eager to learn and build on retail and product knowledge
• Capability to work as part of a team and use initiative
• Excellent communication and organisation skills

Benefits

• Excellent career development opportunities and a clear development path
• Accredited industry training and qualifications (fully‑funded)
• 29 days holiday per year
• Company life assurance of three times your salary for all colleagues
• Generous staff discounts
• Colleague incentives

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